We want you to be pleased with your purchase with us. In case you wish to return your unused item, you may do so by following the steps bellow:
PLEASE CONTACT US WITHIN:
15 DAYS from order date for Domestic USA orders
30 DAYS from order date for International orders
If within the designated deadline above you wish to return your unused, unworn, clean* and still with tags attached item(s), you may do so by contacting our team at firstname.lastname@example.org providing:
- Your invoice number
- Item(s) and size(s) being returned
- Reason for your return (wrong size, not your style, manifacturing damage etc.)
WHEN TO SEND YOUR ITEM(S):
We will reply to your email within 1-2 business days to confirm we have received your return request. You can then send your returning item(s). Please keep in mind that returning shipping charges are the customer's responsibility.
WHAT WE WILL DO NEXT:
Once we receive the item(s) and verify that it meets our requirements of "unused, unworn, clean* and still with tags", we will refund you the item's value. Shipping charges are non-refundable and will be deducted from your refund. Please allow 4-10 business days for the refund to be completed (depends on your bank).
IMPORTANT - NO EXCEPTIONS:
- CANCELLATION OF ORDER CANNOT BE ACCEPTED AFTER SHIPMENT
- SHIPPING CHARGES ARE NON-REFUNDABLE
- CUSTOMER IS RESPONSIBLE FOR RETURNING SHIPPING CHARGES
- CUSTOMER IS RESPONSIBLE FOR SAFELY TRACKING THEIR RETURN**
- DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED
- DUE TO HYGIENIC PURPOSES EARRINGS ARE FINAL
- RETURNS PAST THE 15/30 DAY RETURN POLICY OR THAT DO NOT MEET OUR REQUIREMENTS* WILL NOT BE ACCEPTED.
*We expect the returning items to arrive in the same condition we sent them: free of any damages, stains, smells and pet hair (known allergen). If we are not able to safely resell the item we will notify you by email that your return request does not meet our requirements and is not accepted.
**Louni Boutique will not track returning items. If you are shipping an item over $50, we advise you consider purchasing shipping insurance. Louni Boutique is not responsible for lost returning items during shipment.